Frequently Asked Questions

This can be frustrating. If you don't want to receive phone calls, text messages or other notifications while using The Headset App, you simply need to activate "Do Not Disturb" on your device's settings. Instructions below

Apple: HERE

Android: HERE

It's simple to add/remove users from your account. Instructional video to do so: HERE

If you are adding users mid-month, your will receive a partial-month bill at the following of the next month. 

If you are removing users, your account balance will be adjusted at the beginning of the next month.

Though you cancel your subscription, your account will remain inactive. If you choose to re-subscribe, you will be able to resume your account where you left it.

You are able to access your monthly invoices HERE

The Headset App is a software program that ties to any Apple or Android phone. Any wired or bluetooth headset/earbud with a mic will work. Feel free to use what is available or take a look at our blog of preferred providers and links with our customers' most recommended headsets HERE

If you are in a loud environment and you are experiencing high volume of background noise from other users in your channels, you will need to address the hardware (actual headsets) you are utilizing. 

The greatest way to suppress noise around you is using a headset with a mic boom. There are various headsets that provide mic booms. To see our recommended list, CLICK HERE.

If you are in high wind situation, you will then need a mic boom with a windscreen (this is that puffy thing on the end of the mic boom). Again to see our recommendations, CLICK HERE.

 Just FYI, there is no in-ear option without a boom (to our knowledge) that can support surrounding noise suppression. It's best at this point to look for a headset with a boom.

Apple:

Here's a step-by-step guide on how to prevent your iPhone from timing out and locking the screen:

1. Open the "Settings" app on your iPhone's home screen.
2. Scroll down and tap on "Display & Brightness."
3. On the next screen, you'll see the "Auto-Lock" option. Tap on it.
4. You'll be presented with a list of time intervals ranging from 30 seconds to 5 minutes. Choose the duration after which you want your iPhone's screen to lock or select "Never" if you don't want it to lock automatically.
5. Once you've selected the desired auto-lock duration, press the "Home" button or swipe up from the bottom (on iPhones without a Home button) to exit the Settings app.

That's it! Your iPhone will now stay awake and the screen will not lock automatically until the set time duration elapses. However, do keep in mind that keeping the screen on for extended periods can drain the battery more quickly. So, it's recommended to find a balance between keeping the screen active and conserving battery life.

Note: The steps provided are based on the iOS interface as of September 2021. If you have a different version of iOS or if Apple has made any changes to the settings, the steps might vary slightly.

Here's a step-by-step guide on how to prevent your Android phone from timing out and locking the screen:

1. Open the "Settings" app on your Android phone. You can usually find it in the app drawer or by swiping down from the top of the screen and tapping the gear-shaped icon.
2. In the Settings menu, scroll down and tap on "Display" or "Display & Brightness."
3. Look for an option called "Screen timeout," "Sleep," or "Auto-lock." Tap on it.
4. You'll be presented with a list of time intervals ranging from 15 seconds to 30 minutes or more. Select the duration after which you want your phone's screen to lock or choose "Never" if you don't want it to lock automatically.
5. Once you've selected the desired screen timeout duration, navigate back to the main Settings menu or press the home button to exit the settings.

That's it! Your Android phone will now stay awake, and the screen will not lock automatically until the set time duration elapses. However, please keep in mind that keeping the screen on for extended periods can drain the battery more quickly. So, it's recommended to find a balance between keeping the screen active and conserving battery life.

Note: The steps provided are based on the Android interface as of September 2021. If you have a different version of Android or if the manufacturer has made any changes to the settings, the steps might vary slightly.

Great question! The Headset App uses data from your cellular provider and wifi technology. Before you travel, it is important to make sure you will have the proper connection to either cellular data or wifi. There may be in rare instances where our customers who travel and use our app (e.g. football programs) might run into coverage issues. Below are  searchable maps of the major cellular providers and their coverage in the United States:

Verizon:

Verizon coverage map

AT&T:

T-Mobile:

US Cellular:

Please note that these maps are just a general representation of coverage areas. Actual coverage may vary depending on your location and device.

Here are some additional details about the coverage of each provider:

• Verizon: Verizon has the best coverage in the United States, with coverage in all 50 states and Puerto Rico.
• AT&T: AT&T has the second-best coverage in the United States, with coverage in all 50 states and Puerto Rico.
• T-Mobile: T-Mobile has the third-best coverage in the United States, with coverage in all 50 states and Puerto Rico.
• US Cellular: US Cellular has the fourth-best coverage in the United States, with coverage in 23 states.