How To Use The Headset App
Everything you need to get set up and communicate with your team.
This guide walks coaches and admins through the full workflow:
Get answers to your most common questions.
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Section 1: Getting Started and Setup
What this helps you do
Create your team and prepare the app for use.
Download and Create a Team
Steps
- Download The Headset App from the App Store or Google Play.
- Open the app and create your team.
- Once your team is created, you’ll land on the main page.
Invite Team Members
What this helps you do
Add coaches, players, or staff to your team. The Headset App quickly connects users to a channel.
Step 1: Invite team members:
- Click TEAM TAB
- Click “+ Invite”
Step 2: Enter team members’ emails
- Team members will receive an email inviting them to download The Headset App and join your team.
Channels Setup and Access
What this helps you do
Talk with your team or send pitch/play calls.
How channels work
Channels are where communication happens.
You can create up to six channels.
Users must be in the same channel to communicate.
Communication options
Open voice communication
Pitch calls via the Pitch Call Menu™
Play calls via the Play Call Menu™
User Access and Team Management
Let’s Check Out User Access & Management:
Admins can manage invites and user access in the TEAM TAB.
Once a team member joins, you can control the following:
Active Users
Controls how many users are active on your account. You can activate up to the number of seats on your plan. Additional seats can be purchased at account.theheadsetapp.com.
Listen Only
This allows users to join channels as “listen only” users. They will hear, but their audio will be disabled.
Admin
Admin gives the team member full edit, invite and team management access.
Watch
Controls whether the user can receive pitch or play notifications on a connected watch.
TTS (Tap-To-Speech)
When enabled, pitch or play calls are delivered as AI-generated audio to the user’s connected earbud through their phone.
Managing Private Channels
Let’s Look at How To Manage Your Channels:
Step 1: Admins can manage channel access in two ways:
- Long-press a channel, or
- Open the EDIT CHANNEL TAB in Admin settings
Step 2: From there, you can:
- Rename channels
- Make channels private
- Control user access per channel
You can manage up to six channels per team.
Watch Compatibility & Setup
The Headset App is compatible with Apple and Android watches.
Find The Headset App on your Watch App Store and pair with your phone.
Purchasing and Managing Subscription
Visit: account.theheadsetapp.com to manage your subscription or purchase a plan.
Section 2: Customization
What this helps you do
Customize your settings and setup to fit your team’s needs specifically.
Tap-to-speak (TTS) Button
The Headset App’s Tap-to-speak (TTS) Button can be a great value add for teams. This turns your “mute/unmute” button into a TTS button. You will stay muted until you tap and hold the button to speak. Here’s how to set it up for your profile:
Enable TTS:
Step 1: Click MY ACCOUNT TAB
Step 2: In the My Audio section, toggle on Enable Push-to-Talk
You will remain muted until you tap and hold the button to speak.
Now your mute button has become a TTS button.
You’re all set!
Step 3: Toggle it off at any time to return to mute/unmute behavior.
Set Users to "Listen-Only"
Setting a team member to Listen only only takes a few clicks:
Step 1: Open the TEAM TAB
Step 2: Once a team member joins your team, select the team member and enable Listen Only
This allows users to join channels as “listen only” users. They will hear, but their audio will be disabled.
Managing Private Channels
Let’s Look at How To Manage Your Channels:
Step 1: Admins can manage channel access in two ways:
- Long-press a channel, or
- Open the EDIT CHANNEL TAB in Admin settings
Step 2: From there, you can:
- Rename channels
- Make channels private
- Control user access per channel
You can manage up to six channels per team.
Section 3: Troubleshooting
What this helps you do
Often there are a few things you can try to quickly fix an issue with The Headset App.
Trouble Sending Plays to Players' Watches
Having issues getting pitch calls or play calls to a player’s watch? Let’s look at a few things:
Step 1: Confirm the player has been invited and joined the team.
SOLVE:
- In the TEAM TAB, click “+ Invite” and invite team members using an email address. This will invite them to download The Headset App on their phone and join your team.
- Enable “Watch” notification on your player’s user profile.
- Join the same channel and send plays:
You can now use the Pitch Call Menu™ to or Play Call Menu™ to send plays to your players.
Step 2: Confirm Watch is enabled on their user profile.
SOLVE:
- In the TEAM TAB, turn on “Watch” in the team member’s profile.
- Join the same channel and send plays:
- You can now use the Pitch Call Menu™ to or Play Call Menu™ to send plays to your players
- Finally, make sure both users are in the same channel
Once set up, use the Pitch Call Menu™ or Play Call Menu™ to send plays.
Set Users to "Listen-Only"
Connection Issues? Try these two (2) things:
Step 1: Disable WIFI on all devices
Audio stuttering or dropouts are often caused by phones switching between Wi-Fi and cellular data.
Fix:
- Turn off Wi-Fi on both phones
- Use cellular data only
The Headset App works with as little as one bar of cellular service. If you have no signal, try connecting to another coach’s phone using their mobile hotspot.
Step 2: Bluetooth Range Fix
If audio drops when players move onto the field, check the following:
- Use a Class 1 Bluetooth device
- Keep phones elevated and in clear line-of-sight
This applies to earbuds and watches. Bluetooth performs best with minimal obstructions.
Why DO I Need Two (2) Phones?
The Short Answer:
Because The Headset App offers full-duplex two-way communication as a capability in our channels, it requires two phones: an audio input and audio output for each user.
Users can talk openly to all team members in the channel. Additionally, team members can send pitches or plays to other team members in the channel that will send an audio or text notification to the team member.
NFHS Compliance
How to be 100% NFHS Compliant using The Headset App:
Check out our website and blogs for more information.
Compliance rules vary by state and change frequently. Always confirm with your state association.
Visit our website and blog for the latest NFHS compliance guidance for The Headset App.
Resetting your Password
Resetting your password:
- Go to: Settings -> Account -> Sign out -> Click “Forgot Password” -> Follow instructions.
Section 4: Choosing Hardware
What this helps you do
We don’t sell hardware. AND… we realize pairing the right device is essential to a good experience with The Headset App. Here’s our recommendations.
